Terms and Conditions

Your purchase will appear on your card statements as PAYPAL*DIGITALUNLO. The following are the Terms and Conditions relating to all orders placed with ATT-iPhone-Unlock.com. Upon ordering from any website operated by AT&TiPhoneUnlock you confirm your agreement to these Terms and Conditions.

1. DESCRIPTION OF SERVICE

1.1 The service of sourcing and supplying any unlock solution begins at the point payment has been received from a customer. Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.

1.2 We offer official imei checking and unlocking services. This is not unblocking service.

1.3 We offer network lookup services.

1.4 After we unlock your iPhone you will be able to use any GSM Sim card. Blacklisted AT&T iPhone remains blocked after factory unlock. This means that such device can be used in any country worldwide except the USA (where it was blacklisted).

1.5 AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

1.6. AT&T company can re-lock iPhone for any reason according to their unlocking policy which is not depending on us.

2. CANCELLATION

2.1 Due to the nature of our supply chain, it is not possible for customers to cancel the service once payment has been received.

3. LEGALITY OF SERVICE

3.1 All of the services offered on this website are entirely legal in Europe and North America. If you are ordering from outside of these two continents, please check your local jurisdiction before ordering.

4. ASSUMPTIONS

4.1 It is assumed that the customer has read the information on the website.

5. CUSTOMER RESPONSIBILITY

5.1 It is the customers responsibility to check the compatibility of their handset with the network they intend to use once unlocked.

5.2 If customers intend to use a UK network after performing an unlock, they should first ensure that the handset they are unlocking has not been reported lost, stolen or abused by entering the IMEI at http://www.checkmend.com/uk. Lost, stolen and abused handsets are barred/blocked in the UK once reported and cannot be used on any network once this occurs.

6. SERVICE DELIVERY TIMES

6.1 All prices and delivery times are as quoted. Delivery times are guidelines set by the relative networks.

6.2 Delivery time means the period we have to send the unlocking requests for the unlock. It is not unlock results delivery time. It is unlock request delivery to the carrier for the unlocking.

6.3 These delivery times are variable and can decrease as well as increase without notice. This will apply to all unlock providers as well as ourselves. But we will do our best to try immediately notify you.

6.4 Delivery times only apply during business hours, not guaranteed turnaround time. (Business time is 9 am – 6 pm PST)

7. ORDER RESUBMIT POSSIBILITY

7.1 We can resubmit the order if it will come as Not Found due to the possibility of wrongly rejected requests. But only if IMEI is eligible for unlock.

8. REFUND POLICY

8.1 All of the products on our website are covered by our 100% Money Back Guarantee. We provide such a guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose. In order to protect the legitimacy of this guaranty for all parties concerned, the guarantee itself is subject to the following terms:

8.2 Guarantee applies only if our attempt to unlock your iPhone returns an ‘unavailable’ report to our server. In a situation where the “unlock” cannot delivered for your mobile device, a refund will be issued 100%.

8.3 99% of the time a code will be found and will unlock your device flawlessly. In there rare instance the unlock doesn’t work and we insist the unlock is 100% done and correct, video proof will be required of you:

  • Pressing *#06# clearly showing the IMEI number of your device
  • Restore and activate your device using unlocking instructions.

No refunds will be given if:

8.4 If your IMEI# is reported as “iPhone already unlocked” according to iPhone network check results.

8.5 The IMEI number provided by you is incorrect and an unlock has been produced or it is said Not Found.

8.6 The wrong network service was purchased. We do unlock AT&T iPhones only. In this case the network will return the NOT FOUND or UNLOCKED for your device. To avoid this case please use iPhone Network Checker to make sure your device is locked to USA AT&T network.

8.7 If iPhone is not activated prior to placing an unlock order.

8.8 No refund if your IMEI/iPhone is blacklisted / lost / stolen (blocked/barred) when you purchased the service for the clean IMEI.

8.9 If you purchased iPhone AT&T ZIP/SSN Activation service to remove Find My iPhone iOS 7 activation lock.

8.10 No video evidence is provided in which the unlock service did not work.

8.11 The unlocking service was purchased else where.

8.12 Guarantee does not apply where handset appears to be BLOCKED once unlocked.

8.13 If your iPhone is unlocked but you can’t complete the process we can only provide support.

8.14 If iPhone got iOS 7 activation lock we can provide only support.

8.15 Retrieval of the unlock code exceeded our stated average turnaround time. In most instances we are very accurate or even faster with the turnaround times, however there may be contingencies in which causes a delay.

8.16 Your device was successfully unlocked but the network you wish to use the iPhone on is not compatible. (CDMA). It is the buyers responsibility to make sure the device you wish to unlock will be compatible with the SIM card and network you are trying use.

8.17 The unlock has returned but you do not wish to unlock your iPhone anymore.

8.18 The iPhone was already unlocked prior to placing your order or during the order.

8.19 iPhone can’t be activated in iTunes but from our site its unlocked.

8.20  There must be no past dues or unpaid fees owed to AT&T from the phone account, otherwise phone could be relocked.

8.21 The order can’t be canceled after the payment was received. See 2.1.

8.22 NO REFUND FOR THE WRONG SERVICE (NETWORK/MODEL) PURCHASE.

In case of blacklisted status, not activated iPhone or wrong carrier purchase company has a right to provide a partial refund cutting -$5 fee.

If you have an error with the code or are unsure about unlocking your device please contact us immediately for support as our main goal is to unlock your device. Please allow up to 7 days for the refund to show up on your account.

9. UNLOCKING INSTRUCTIONS

9.1 Completion of the unlock process is made by email notification to the email address provided, simple instructions to complete the unlock procedure by connecting to iTunes is contained in the email. Please add [email protected] to your safe mail list so that our mail gets in your inbox, because sometimes it can be found junk/spam folder.

9.2 Before applying the unlock process is not working after all the instructions just make sure you have restored to the latest iOS.  We are not responsible for the complains concerning not working unlocking instructions when the device was never restore to the latest iOS in order to keep jailbreak.

9.3 If you will not see the Congratulations message in iTunes – this is normal. Sometimes it can be but it doesn’t mean that your iPhone is still locked.

9.4 Be sure that you restore iPhone in iTunes as a new iPhone. Do not restore from backup.

9.5 You can check your iPhone unlock status on the third party websites. But many free sources are not always update frequently.

9.6 We don’t provide any jailbreak, downgrade, upgrade and activation instructions.

10. iOS 7 Activation Lock Problem

10.1. If your iPhone is running iOS 7 it is strongly recommended to turn off Find My iPhone app in iCloud (Settings – iCloud), log out from Apple ID (Settings – iTunes & App Stores) and iCloud (Settings – iCloud), as well before ordering unlock.

10.2. If your device has Activation Lock after using our unlock service please insert Apple ID used when upgrading to iOS 7. Or if you are not the original owner of the device please contact one. More info here: http://att-iphone-unlock.com/fix-activation-lock-iphone-running-ios-7/

11. CUSTOMERS’ ERROR

11.1 No changes can be made to orders which have been fulfilled where customer error has occurred in relation to the provision of data about the handset, the wrong network service was purchased. We do unlock only AT&T iPhones. In this case the network will return the NOT FOUND code for your device. Nor can refunds be provided in this instance.

11.2 In circumstances where an order is yet to be completely fulfilled and customer has provided incorrect data, we will endeavor to cancel any existing order and replace it with new order details. If we are able to cancel the existing order successfully, the delivery time of any such new order will be from the point of change and not from the point of the first sale being processed. We cannot guarantee cancellation. If we are unable to cancel the order, the customer would be required to re-order with correct details.

12. ‘NOT FOUND’ Unlock.

12.1 This state means that it has not been possible to unlock the iPhone and further investigation is required to discover the reason for this. In this case customers need to contact support department to issue investigation request. In most cases the reason of “Not Found” unlock is customers errors. For more information about Not Found go here and find out the reason of such results.

13. BACKUP OF IMPORTANT DATA

13.1 It is not necessary to restore your handset unless you have a jailbroken device, in which case the jailbreak must be removed prior to unlocking (you can re-apply it afterwards without a problem).

13.2 Customers who have a jailbroken iPhone prior to unlocking are strongly advised to make sure that their ‘Contacts’, ‘Messages’ and any other important data is properly backed up and synced with iTunes prior to attempting any unlocking procedure. We will not accept responsibility for the loss of customer data should this occur for any reason.

14. PRIVACY STATEMENT

14.1 We will always endeavor to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.

14.2 Your personal details will only ever be kept for the purposes of processing your order(s).

14.3 We will never pass any of your details on to a 3rd party without your prior consent.

14.4 We do not store customer payment card details, these are passed directly to our payment provider(s) for the purposes of payment only.

14.5 You can ask for your details to be completely removed from our database at anytime.

15. FRAUD & DECEPTION

15.1 We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and authorities.

15.2 To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.

15.3 Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with PayPal, Dalpay, Google, Internet Service Providers, Law Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of ‘non-receipt’. We are able to successfully recover monies in cases where payment has been reversed or charged back.

15.4 In case of any chargeback or claim, the associated IMEI will be blacklisted in the iTunes database, preventing it from working on all networks worldwide. This is PERMANENT.

15.5 We reserve the right to blacklist IMEI if customer demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customers and all correspondence forwarded to our legal department. Any such customer would also forfeit their right to a refund in this instance.

15.6 If PayPal’s dispute or claim is initiated before the end of service delivery time, it will be considered as online fraud, thus IMEI will be blacklisted within 48 hours to prevent an accessibility to function of any worldwide network.

16. PayPal Disputes

16.1 Paypal disputes that won’t be closed in 7 days will be investigated by escalating the dispute to the claim and handset’s IMEI blocking to prevent online fraud.

17. DISCLAIMER

17.1 The domain name att-iphone-unlock.com, the website upon the domain and all associated information is legally owned & operated by http://att-iphone-unlock.com

17.2 All 3rd party brands & logos are the registered trademarks of their respected owners. This website is not affiliated or part any of the network operators or handset manufacturers detailed on our websites.

17.3 We do not distribute any unlocking software either hacking or interference with system and in any kind of violating the DMCA. We offer only professional factory iPhone unlock submitting service. We submit the request to AT&T and we are not responsible for their answer.

USA Customers. As you may have heard, there has been some changes to the law regarding unlocking of cell phones affecting individuals in the USA. As of January 26th, 2013, it will be illegal to unlock devices that are manufactured from this date onwards for USA phones, phones made BEFORE this date are still 100% okay to unlock. This law can be completely ignored by clients outside of the USA in foreign countries. This is part of the DMCA ruling, more info can be read here: http://s3.amazonaws.com/public-inspection.federalregister.gov/2012-26308.pdf

Due to the recent legislation passed by the Library of Congress for the Digital Millenium Copyright Act (DMCA), we are forbidden to unlock USA devices that were manufactured on January 26th, 2013 and later. We will not be held liable for unknowingly unlocking a device that was made from this date onwards.

17.4 If you are going to use Att-iPhone-Unlock.com or any affiliated website to purchase unlock, you agree to total responsibility for complying with all local, national, and international laws and regulations. Att-iPhone-Unlock.com won’t intentionally provide any kind of service or advice to anybody who desires to unlock iPhone that was bought in a USA carrier/operator/network and made January 26th, 2013 or later in US.

17.5 We will not be held responsible for any loss of data that may result whilst attempting to unlock your handset using any of our unlocking procedures.The above conditions are in addition to your statutory rights which are not affected. ALL PURCHASES ARE SUBJECT TO THE ABOVE TERMS & CONDITIONS AND ARE ALSO IN FULL ACCORDANCE WITH CONSUMER LAW.

18. Termination by AT&T-iPhone-Unlock.com

18.1 AT&T iPhone Unlock may terminate your use of the unlocking services if you fail to comply with the User Agreements or become ineligible for the Services